Effective Date: February 2026
At Elquira, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Service Information: Details about the cleaning services you request, including scheduling preferences.
- Payment Information: Payment details for services booked through our website.
- Usage Data: Information about your interactions with our website, including pages visited, time spent, and browser type.
- Cookies and Tracking: Data collected through cookies and similar technologies to improve your experience.
We collect this information to provide our services, communicate with you, and improve our website functionality.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To process bookings, schedule cleaning services, and manage payments.
- Customer Support: To respond to inquiries, requests, and complaints.
- Marketing: To send newsletters, updates, and promotional offers (you may opt out at any time).
- Website Improvement: To analyze usage patterns and enhance the performance and design of our website.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your personal information in the following situations:
- Service Providers: With trusted third-party service providers who assist us in delivering services (e.g., payment processors, IT support).
- Legal Requirements: When required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction.
All third parties are required to protect your information and use it only for the purposes we specify.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to:
- Remember your preferences and settings.
- Analyze website traffic and performance.
- Deliver relevant content and marketing messages.
You can disable cookies in your browser settings, but some features of the website may not function properly without them.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or storage system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under UK and EU data protection laws, you have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information where applicable.
- Restriction: Request restrictions on how we use your personal information.
- Objection: Object to the processing of your personal information for certain purposes, such as marketing.
To exercise any of these rights, contact us at [email protected].
7. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will take steps to delete it promptly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Elquira
44 South Cres, Manchester M40 0JN, United Kingdom
Phone: +1 077 0280 2262
Email: [email protected]