At Elquira, we are committed to providing high-quality cleaning services and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds may be issued, the process for requesting a refund, and your rights as a client.
1. General Policy
- Refunds are offered to customers who are not satisfied with the services provided, subject to the terms outlined in this policy.
- Refunds will be assessed on a case-by-case basis to ensure fairness and transparency.
- All refund requests must be submitted within 7 days of the completed service.
2. Eligible Refunds
You may be eligible for a refund in the following cases:
- Service Not Provided: If the scheduled cleaning service was not delivered due to Elquira’s cancellation or failure to attend.
- Unsatisfactory Service: If the service provided does not meet the standards promised, and the issue was not resolved after a reasonable attempt to rectify it.
- Duplicate or Incorrect Charges: If you were charged incorrectly or for services not requested.
3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Cancellation of services by the client with less than 48 hours’ notice, unless otherwise agreed.
- Dissatisfaction due to circumstances beyond Elquira’s control, such as client property condition or pre-existing damages.
- Changes to service preferences made after the service has begun.
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Submit your request via email at [email protected] or call +1 077 0280 2262. Include:
- Date and time of the service
- Service type
- Reason for the refund request
- Any supporting evidence, such as photographs
- Assessment: Our team will review your request and may contact you to clarify details or arrange an inspection if necessary.
- Resolution: If the refund is approved, it will be processed using the original payment method within 7–10 business days.
5. Partial Refunds
In some cases, a partial refund may be offered instead of a full refund. This may apply if:
- Only a portion of the service was unsatisfactory.
- The service was partially completed due to unforeseen circumstances.
- Additional discounts are offered as compensation in lieu of a full refund.
6. Changes to Service and Refund Terms
Elquira reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised terms.
7. Contact Information
For any questions, concerns, or refund requests, please contact us:
Elquira
44 South Cres, Manchester M40 0JN, United Kingdom
Phone: +1 077 0280 2262
Email: [email protected]